Version 2.0, in force as of 3 September 2026
Article 1 — Purpose
These terms and conditions govern the travel advisory and introduction service provided by Lord of Swiss SA, which operates the Kairos Travel brand, to any person who approaches it through the kairos-travel.ch website or through any other channel.
They do not govern the travel contract itself. That contract is concluded between the traveller and the travel organiser, and it is subject to that organiser's own conditions, which are given to the traveller before it is concluded.
Article 2 — The parties and their roles
Lord of Swiss SA, business identification number CHE-184.793.269, registered office Chemin du Stade 16, 1252 Meinier, offices Route de Pré-Bois 20, 1215 Geneva, registered with the Commercial Register of the Canton of Geneva, trading as Kairos Travel, email info@kairos-travel.ch.
The organiser is the operator that designs, assembles and carries out the journey. It is named individually in the quotation and in the booking confirmation. For journeys to Egypt, the organiser is Travco Travel Company of Egypt, Cairo.
The traveller is the person who approaches Lord of Swiss SA and who, where applicable, concludes a travel contract with the organiser.
Two distinct relationships exist side by side. The first binds the traveller to Lord of Swiss SA and concerns advice and introduction. It is governed by these terms. The second binds the traveller to the organiser and concerns the journey. It is governed by the organiser's conditions.
Article 3 — What Lord of Swiss SA does
Lord of Swiss SA:
- receives and qualifies the traveller's request;
- advises the traveller on destination, season, pace and level of service;
- approaches one or more organisers and obtains a priced proposal from them;
- presents that proposal to the traveller, explains it and adjusts it with them;
- passes the traveller's booking request to the organiser;
- remains the traveller's point of contact in French throughout the preparation of the journey and during the journey itself, and relays any request or complaint to the organiser.
Article 4 — What Lord of Swiss SA does not do
Lord of Swiss SA does not organise the journey and does not carry it out. It supplies neither transport, nor accommodation, nor excursions, nor guiding services, all of which are the responsibility of the organiser and its suppliers.
Lord of Swiss SA does not collect the price of the journey. It never holds the sums paid by the traveller for the journey.
Lord of Swiss SA does not book international flights. The traveller books them personally, unless the quotation expressly states otherwise.
Lord of Swiss SA issues no visa, no travel document and no health certificate.
Article 5 — How it works
Request. The traveller sends a request through the website form, by email or through any other channel indicated on the website. The request is free of charge and places the traveller under no obligation.
Quotation. Lord of Swiss SA sends the traveller a written proposal. That proposal states the identity of the organiser, the detailed content of the journey, the total price in the organiser's billing currency, what is included and what is not, the payment arrangements with the organiser, and the organiser's cancellation and amendment conditions.
The quotation is valid for the period it states. Prices remain subject to the actual availability of the services at the time of booking.
Booking. Where the traveller accepts the proposal, Lord of Swiss SA passes the booking request to the organiser. The travel contract is formed between the traveller and the organiser, on the terms the organiser applies. Lord of Swiss SA is not a party to that contract.
Article 6 — Price, currency and remuneration
The kairos-travel.ch website displays no travel prices. Every project is the subject of a quotation prepared on request.
The price of the journey is the one stated in the accepted quotation. It is expressed in the organiser's billing currency. Where that currency is not the traveller's own, conversion costs and bank charges applied by the traveller's institution are borne by the traveller.
Unless the quotation expressly states otherwise, the price of the journey does not include international flights, visa fees, travel insurance, meals and drinks not listed, gratuities, personal expenses, or any service not described in the quotation.
The advisory and introduction service provided by Lord of Swiss SA is free of charge to the traveller. Lord of Swiss SA is remunerated by a commission paid by the organiser. That commission is included in the price quoted to the traveller and is not added to it.
Article 7 — Payment
The traveller pays the price of the journey directly to the organiser, according to the schedule and the payment methods the organiser indicates.
Lord of Swiss SA issues no invoice for the price of the journey and communicates no bank details of its own for the settlement of a journey. Any request for payment addressed to the traveller outside the details communicated by the organiser is to be reported without delay to info@kairos-travel.ch before any transfer is made.
Article 8 — Amendment and cancellation
The conditions for amending and cancelling the journey are those of the organiser. They are given to the traveller before the travel contract is concluded and form part of that contract.
Lord of Swiss SA passes any request for amendment or cancellation from the traveller to the organiser, as soon as possible and in writing. The date used to calculate any charges is the date on which the organiser receives the request.
The traveller may end the advisory service provided by Lord of Swiss SA at any time and free of charge, for as long as no travel contract has been concluded with the organiser.
Article 9 — Liability of Lord of Swiss SA
Lord of Swiss SA answers for the diligence of its own advisory and introduction service. In particular, it answers for the faithful transmission of the traveller's requests to the organiser, and for the transmission to the traveller of the information the organiser gives it.
Lord of Swiss SA does not answer for the performance of the journey, which is a matter for the organiser and its suppliers. Nor does it answer for the insolvency of the organiser.
The liability of Lord of Swiss SA for damage other than personal injury is limited, to the extent permitted by the applicable law, to the amount of the commission it received in respect of the journey concerned. This limitation applies neither in the case of wilful misconduct nor in the case of gross negligence or gross recklessness.
Liability for personal injury is subject to no limitation.
Article 10 — Protection of monies paid
Sums paid in respect of the journey are settled directly with the organiser. Lord of Swiss SA does not hold them at any point and plays no part in their movement.
The safeguards that apply to those sums, in particular as regards refund in the event of insolvency and repatriation, are those provided by the organiser under the rules applicable to it. They are notified to the traveller before the travel contract is concluded, and the traveller may ask the organiser for evidence of them.
The liability of Lord of Swiss SA in respect of its own service is governed by Article 9.
Article 11 — Insurance to be taken out by the traveller
The traveller takes out, at their own expense, the insurance appropriate to their journey, in particular cancellation insurance, assistance and repatriation insurance, medical expenses insurance abroad and baggage insurance.
None of these covers is provided by Lord of Swiss SA. None is included in the price of the journey, unless the quotation expressly states otherwise.
The traveller checks the extent of the cover they already hold, in particular through their health insurer, their household insurance or their credit card, and makes good any gap before departure.
Article 12 — Complaints
Any shortcoming observed during the journey must be reported immediately on site, to the supplier concerned and to the organiser's local representative, so that a solution can be found during the stay. The traveller informs Lord of Swiss SA at the same time, at info@kairos-travel.ch or through the contact channel communicated to them.
Lord of Swiss SA passes the complaint to the organiser within twenty-four working hours of receiving it, and acknowledges receipt to the traveller in writing.
The traveller's attention is drawn to the fact that the contract between Lord of Swiss SA and the organiser provides for a period of five days after the end of the stay for a complaint to be submitted to the organiser. A complaint submitted after that period exposes the traveller to a refusal by the organiser to deal with it. That period is the organiser's. It does not restrict the rights the traveller holds under the mandatory law applicable to their situation, and it creates no forfeiture in favour of Lord of Swiss SA.
Article 13 — Travel documents and formalities
The traveller ensures that their passport has the validity required by the country of destination, and that they hold the visas, health certificates and authorisations required.
Lord of Swiss SA communicates the general formalities applicable to the traveller, for information and subject to change by the authorities concerned. The traveller verifies those formalities with the diplomatic representation competent for their nationality and their place of residence.
The consequences of a missing document or of a refusal of entry are borne by the traveller.
Article 14 — Travelling minors
A minor travelling without a holder of parental authority must hold written parental authorisation and any additional documents required by the authorities of the country of destination. Lord of Swiss SA passes the request to the organiser subject to the production of those documents.
Article 15 — Safety and travel advice
Lord of Swiss SA communicates to the traveller the travel advice published by the Swiss Federal Department of Foreign Affairs for the destination concerned, for information.
Whether the journey is advisable is for the traveller to assess. Lord of Swiss SA guarantees no security, health or weather situation in the country of destination.
Article 16 — Force majeure
Neither party answers for the non-performance of its obligations where that non-performance results from an event beyond its control whose consequences could not have been avoided despite all reasonable measures, in particular a natural disaster, armed conflict, civil unrest, an epidemic or an official restriction on movement.
The consequences of such an event for the travel contract, in particular any right to a refund, are governed by the organiser's conditions and by the mandatory law applicable to the traveller.
Article 17 — Personal data
The traveller's personal data are processed in accordance with the Privacy Policy.
The traveller is informed that meeting their request requires their data to be transmitted to the organiser, which is located in Egypt. The conditions of that transfer are described in the Privacy Policy.
Article 18 — Intellectual property in proposals
The itineraries, descriptions and documents given by Lord of Swiss SA to the traveller are for the traveller's personal use. Passing them to a third party for the purpose of obtaining competing offers or booking directly is not permitted.
Article 19 — Amendment of these terms
Lord of Swiss SA may amend these terms. The version applicable to a request is the one published on the website on the date of that request. The version date appears at the head of the document.
Article 20 — Mediation
Lord of Swiss SA favours the amicable settlement of any dispute. The traveller may send a written complaint to info@kairos-travel.ch, to which a reply is given as soon as possible.
Article 21 — Governing law and forum
These terms are governed by Swiss law.
The forum is that of the registered office of Lord of Swiss SA, in Geneva.
A traveller acting for purposes outside their trade or profession retains the choice of bringing proceedings either before the courts of Geneva or before the courts of their own domicile. Lord of Swiss SA may bring proceedings against them only before the courts of their domicile. The mandatory consumer protection rules of the traveller's country of residence are reserved.
The law applicable to the travel contract and the forum for disputes arising from it are those determined by the organiser's conditions. The traveller takes note of them before concluding that contract.